Refund and Cancellation Policy

At ArvexaLabs, we aim to keep Customer satisfaction at the highest level in our digital software, strategy, and installation services. However, since the services delivered in electronic environments are technically impossible to return in physical scope, the following Cancellation and Refund Policy applies.

1. Situations where Refund is Possible

• If an advance payment has been made for the project or service, but the workflow (Development/Coding process, etc.) has not yet started by ArvexaLabs, the customer can definitively cancel the order unconditionally and request a 100% refund of the payment.
• In the event that our company fails to deliver a tangible product stated in writing on time without an excuse, the amount up to the work performed will be invoiced, and the remaining unused balance can be refunded.

2. Situations where Refund is Not Possible

There is no refund for digital products whose passwords have been transmitted, installed, and preparations initiated via source code in the following cases:

• Launched websites and software projects.
• Completed SEO analysis reports and optimization strategies.
• Developed, design-approved SaaS and mobile apps.

In projects that have been processed and have spent effort hours after customer approval, the cancellation fee is calculated by deducting the amount of "Spent Man-Hours/Effort".

3. Third Party Expenses

Since costs such as Domain, Server/Hosting, SSL certificate, third-party API licenses purchased on behalf of the customer for software projects are entirely paid outside to vendor companies, these items are strictly non-refundable.

4. Refund Processing Time

Your approved refund requests will be transferred by our accounting department to the bank (credit card or wire transfer) account from which you purchased the service within 14 business days at the latest after billing and deduction transactions are completed.